Artificial Intelligence or A.I. is one of the biggest technological innovations that has impacted our lives and how businesses operate. In the future, we will see A.I. play a major role in many aspects of business technology and services.
ATSG is continuously improving our solutions and service delivery by leveraging and implementing A.I. technologies for various business sectors. Below are some of the ways we are using A.I. in our day-to-day operations for our clients.
Managing Alerts
One area of concern for all businesses is security. It is important to monitor and manage information that is coming in and out of your network for alerts, but this must be done utilizing the proper business intelligence.
Many new platforms have artificial intelligence that will help reduce the noise of the many alerts that come in. For alerts to be effective, they must take complex business intelligence requirements and market conditions into account. AI-driven automation allows organizations to adjust based on new data and learn from user activities, making the alerts you receive more effective and targeted.
Detecting Malware
Another way A.I. can help with security is by detecting malware and attempted breaches in real-time, much quicker than in the past. As the complexity and innovative techniques of malware keep changing, A.I.’s machine learning capabilities allow systems to detect malware quickly and efficiently, stopping the spread of attacks and helping to prevent them in the future.
Cloud Security
Cloud cybersecurity tools produce massive amounts of data. The Machine learning technologies used by A.I. analyze this data in real-time to detect attacks and learns how to spot them in the future.
A.I.’s machine learning records activities like, when and where employees log into corporate systems, what they connect to regularly, as well as other user activities. Activities outside of these normal occurrences are flagged for immediate review. This allows event prediction times to decrease and to avoid further exploitation of compromised systems.
Customer Service
With the high level of consumer expectations and the increase in digital interactions and technological advances, organizations are being forced to rethink the way they interact with their clients.
Through Cloud Contact Center technologies enabled with A.I., organizations can use machine learning and natural language processing to solve several problems, by offering new ways to automate tasks, create new efficiencies, and augment the performance of employees to empower them to provide better customer experiences.
A.I. Transforming Businesses
Some of our clients, like retail businesses, healthcare, and financial services are already taking advantage of A.I.-enabled technologies. With many compliance and regulatory requirements to adhere to, A.I. is helping to ensure the protection of vital systems and client data.
From a service delivery perspective, ATSG can integrate the data from our monitoring tools, as well as the information that our end-users are providing, and can suggest potential fixes to a problem. In short, A.I. allows us to focus on actionable data and reach resolutions for our clients swiftly and efficiently.
ATSG—Transforming the customer experience through tech-enabled managed services
Today’s choices for mobility, cloud, infrastructure, communications, applications, and operations are mission-critical for small, mid-sized, and large enterprises.
ATSG, Inc., is leading the transformation into technology solutions as a service with our tech-enabled managed services portfolio and a commitment to technology innovation, operational excellence, and client intimacy.
Recognized by industry leaders and industry-leading publications, ATSG has over 25 years of operating history delivering exceptional client experiences that directly result in competitive advantage, cost-savings, growth, and improved operational efficiencies.
Visit ATSG.net, email [email protected], call (914) 517-2919, or visit one of our five tri-state locations today for more information.
