A leading global payment processing company, with footprint in over 150 countries, wanted to streamline its Unified Contact Center (UCC) environments and Unified Communications (UC) platforms, for better visibility and efficient management.

The Fintech company opted in favor of the Remote Management Service (RMS) capabilities of our ATSG OPTX™ platform. Our intelligent platform not only unified the financial services provider’s UCC and UC environments, but also delivered proactive monitoring, timely remediation of performance issues, and actionable root cause analysis (RCA).

Read the case study for a better overview of the challenges, and how the ATSG OPTX™ Platform delivered on its promise…