The evolved structure of a digitalized workplace presents unique challenges. Physically scattered teams, over-lapping projects, overflowing inboxes – today’s workplaces scream for a communications makeover. Business leaders are well aware of this, and are on a constant quest to streamline collaboration and maximize efficiency. Unified Communications (UC) is a powerful solution that fundamentally changes the game.

The power of unified communications simplifies everything, eliminating the challenges of juggling multiple applications for a smooth, streamlined flow. UC becomes even more effective when it leverages the Cloud’s agility, freeing businesses from clunky and complex on-premise systems.

 

 

Unified Communications (UC) – All Your Tools in One Place

UC embodies the principle of “doing more with less,” providing a seamless, efficient, and effective communication framework, that meets the demands of today’s dynamic workforce. It integrates various communication tools and technologies into a single, cohesive system.

This includes voice, video, messaging, email, and other collaboration tools, all accessible from one platform. By leveraging the Cloud, UC brings together these different communication channels, allowing users to effortlessly switch between them. This Cloud-based approach ensures that communication is much more streamlined, efficient, and accessible from anywhere, at any time.

Boosting Collaboration with the Power of Cloud UC

The true strength of UC lies in its ability to transform how teams work together. Here’s how:

 

 

Seamless Integration of Communication Channels

One of the most significant advantages of UC is the seamless integration of various communication channels and tools. This integration eliminates the contextual chaos of juggling multiple applications, boosting efficiency, employee satisfaction, and the digital employee experience (DEX).

Enhanced Productivity and Teamwork

UC also empowers teams to become collaboration powerhouses. For example, a project team can use UC to hold a video meeting, share a project plan in real-time, and follow-up with instant messages to address any immediate concerns. This fosters an environment where decisions can be expedited, projects stay aligned, and productivity skyrockets.

Simplified Management and Cost Savings

Remember, UC is not just about collaboration – it is rather a strategic investment. By consolidating services, UC streamlines IT management, reducing the complexity that plagues traditional, siloed communication systems. Additionally, Cloud-based UC leverages VoIP (Voice over Internet Protocol), offering significant cost savings compared to on-premise legacy systems.

UC v/s Legacy Systems – The Clear Advantage

While traditional communication systems were once reliable, they now struggle with today’s dispersed teams and information overload. Siloed tools create a fragmented user experience that stifles collaboration.

What Unified Communication (UC) does is, it combines these tools into a single, Cloud-based platform. So, users can effortlessly transition between a video call, and co-editing documents in real time. This integration of services also means that IT management headaches vanish, with the added ability to multitask.

Additionally, Cloud-based UC solutions are a lot more cost-efficient than maintaining and upgrading traditional, on-premise communication infrastructures. Therefore, Cloud UC platforms and solutions have a clear advantage over legacy, on-premise systems.

The Industry Specific Transformative Benefits of UC

In this section, we discuss how UC empowers specific industries to achieve operational success:

 

 

Professional Services

Organizations that offer professional services benefit greatly from UC, by creating an environment of un-paralleled client intimacy. For example, a legal services firm can seamlessly conduct secure video consultations, share case documents in real-time, and keep clients updated through instant messaging – all within an integrated, secure, and compliant UC platform.

Customer Services

These crucial teams can also leverage UC to deliver exceptional customer experiences (CX). UC tools empower contact center agents to be multi-dimensional experts. This translates to faster response times, and a holistic view of customer interactions, boosting satisfaction and brand loyalty.

Healthcare Services

UC acts as the communication lifeline for healthcare providers. Doctors can conduct secure video consultations, and collaborate with specialists in real-time, facilitating informed diagnosis and expedited treatment. This ensures that patient communication is not only efficient, but also compliant with privacy regulations, enhancing the overall quality of patient care.

ATSG’s Unified Communications (UC) – Powering Collaboration for Your Business

Here at ATSG, we understand the importance of effective communication in today’s dynamic and competitive business environment. That is why we offer a robust UC solution featuring:

Unified Communications Management – UCM

We offer UCM as part of our Managed Network solutions portfolio. Leveraging our powerful ATSG OPTX™ Network Management Platform, we offer comprehensive monitoring, reporting, and analytics for your entire UC environment. This includes detailed metrics such as:

• Virtual Meeting Attendees

  Where you can track participation and engagement levels in virtual meetings, and make them more fruitful for all stakeholders.

• Call Recordings

  You can easily access and manage call recordings for training, compliance, or evaluation purposes.

• Performance monitoring

  Gain valuable insights on agent performance, allowing you to identify areas for improvement, and optimizing customer interactions.

 

These valuable insights help you boost customer and digital employee experiences (DEX). Furthermore, the UCM capabilities of ATSG extend to both Cloud-based and on-premise UC environments, ensuring we can meet your specific needs, regardless of your existing infrastructure model.

Conclusion

Hybrid and remote work models are here to stay, at least for the foreseeable future. Traditional communication systems, once reliable, now struggle to cope with the digital workplace. This is why businesses should think of Unified Communications (UC) as a strategic investment in the organization’s future. By fostering seamless collaboration, streamlining workflows, and optimizing resource utilization, UC empowers businesses to excel in the respective industry.

ATSG’s Unified Communications (UC) and Unified Communications Management (UCM) solutions provide the robust features, integration capabilities, and security to boost collaboration across your business.

Contact ATSG to embrace the power of UC and UCM, and unlock the full potential of a modern digital workplace.