ATSG Integrated Platform
Our Dedication to Best Practices and Best-in-Class Technology Solutions Empower ATSG to Drive Positive Business Outcomes
ATSG has taken its own best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies.
The core of this program is the ATSG IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers.
ATSG Functional Architecture
IT Service Management
Enterprise Information Technology Service Management (ITSM) platform to manage all IT services. This includes following the latest ITIL framework to manage all your Service Operations, Design, and Transition, including providing continual Service Improvement, Reporting, and Analytics. Some of these solutions include:
- ITIL Framework
- Omnichannel Communications
- SLA / XLA Management
- Secure Remote Access
- Workflows and Automation
- Self Help / Self Heal
Digital Infrastructure Management
ATSG services include advanced automated infrastructure management for networks, systems, and storage, along with comprehensive Remote Infrastructure Management capabilities. Some of these solutions include:
- Infrastructure & Network
- Enterprise Applications
- Backup and Recovery
- Cloud Automation and Orchestration
- Asset and Patch Management
Digital Workplace Management
- Workstation Management Platform
- Digital User Experience
- Mobile Device Management
- Asset and Patch Management
Security
Management
Our security systems and platforms allow us to design, build, and manage the support required for the growth of the security of your organization. Some of these solutions include:
- Managed Detection and Response
- Endpoint Detection and Response
- Multifactor Authentication
- E-mail & Single Sign On
- Identity and Access Management
Innovation and Automation
No longer is IT just aligned with supporting and enabling the business plan – IT is now the backbone of the business itself, driving business processes and creating new innovative business models. To effectively manage these critical resources, embedding service automation for efficiency, quality, and scale, is a necessary and ongoing challenge to ensure ultimate success.
Governance and Business Intelligence
Our clients rely on our business and operations reviews, reporting and advanced analytics, service level and project tracking, and process improvement initiatives to make the right decisions for their organization.
Benefits
Seamless Operations
The ATSG platform provides support for your enterprise IT infrastructure, software, and hardware platforms, providing seamless integration into your enterprise. It also allows for an integrated and automated solution approach, allowing our clients to focus on their strategy – not their systems, tools, and support management.
Trustworthiness
The fortified ATSG platform allows your team to focus on your core organizational requirements with the knowledge that our best-in-class platforms provide the services you require with the security you demand.
Intellectual Property (IP)
ATSG not only delivers using best-in-class technology solutions, but we also innovate and develop it too. Our Gartner industry-recognized solutions include both Managed Network Service and Cloud-based DaaS solutions.
Managed Network Service Platform
Our Managed Network Services Platform MPaaS is recognized by the Gartner® Managed Network Services Magic Quadrant™. This platform provides for proactive, predictive, and business focus that:
- Prioritize and address problems before they impact business services
- Protect revenue
- Improve customer experience
- Reduce IT costs
The MPaaS Platform also provides:
- Full Stack Detection and Monitoring
- True Root Cause Analysis with Actionable Intelligence
- Business Service Monitoring and Prioritization
- Streamlined Remediation and Management Workflows
- Flexible Deployment Models
ATSG Cloud Manager
Cloud Orchestration and Lifecycle Management Platform that fully manages Digital Workplace and Cloud Infrastructures. The ATSG Cloud Management Platform Provides:
- Control of your virtual private data center
- 24x7xAlways visibility of your virtual environment
- Simplified access to various cloud infrastructure management operations
- Public, private, and hybrid cloud designing capability
- Enhanced security of your environment through Two Factor Authentication
- AI-based real-time auto-scaling
- Integrated DEX analytics and statistics on Client Dashboards
This allows you to easily and securely Cloud-Enable enterprise workspaces & infrastructures.
ATSG Cyber Manager – Security Redefined
Cyber Manager is one of the most critical building blocks of ATSG Service Delivery Platform (SDP). It offers real-time integrated cybersecurity that includes threat monitoring, detection, isolation, containment, and response, here’s how:
- A unified platform to protect your endpoints, network, data, and applications
- Enhanced operational and organizational resilience
- Protect your digital assets from external threats and internal vulnerabilities
- Improved regulatory compliance posture
The ATSG Cyber Manager offers:
- MDR – Automated threat monitoring, detection, and response
- EDR – A key enabler for secure remote work and BYOD policies
- MFA – Robust mechanism for authenticating end users
- IAM – For effective management of user identities and access rights
- SSO – Simplified and secure access from multiple devices and locations
