ATSG's OPTXTM PLATFORM - CAPABILITIES
Smart Analytics & Root Cause Analysis (RCA)
Provide High-Quality User Experiences by Delivering Uptime and Performance
When a company’s critical business services are down or performing poorly, employees become less efficient and effective, and customers have bad interactions – slow app load times, dropped service calls or worse. With competitors only a click away, modern businesses need to provide high-quality experiences, not only for customers, but for internal users and partners as well.
The OPTXTM Platform helps you maintain smooth business operations, by providing full-stack monitoring that powers advanced analytics and automated root cause analysis. These features combine to predictively and proactively detect new and impending problems, find their root cause, and provide actionable intelligence.
Smart Analytics - Resolve Problems Before they Impact Services
Smart Analytics examines data over time and automatically creates dynamic baselines, that account for time of the day, and day of week. In addition to presenting these baselines in dashboards and reports, it also creates thresholds based on both deviations from the normal state, as well as rate of change, to identify and drive accurate alerts for abnormalities.
On top of that, Smart Analytics continually analyzes consumption trends for capacity management purposes, and warns of impending resource constraints. This predictive analysis is key to helping IT operations teams avoid issues and provide un-interrupted, high-performing IT services.
How Smart Analytics Helps IT Ops Teams
AUTOMATIC / DYNAMIC BASE-LINING
Visualize and detect true deviations from normal operating trends, instead of depending on static, artificial and often outdated thresholds.
PREDICTIVE ANALYSIS
Ensure smooth business operations by predicting any impending problems, time to threshold, and loss of resilience, and remediating those before any adverse business impact.
CAPACITY MANAGEMENT
Make upgrades or changes before problems occur, by predicting future capacity usage that is based on normal baselines and rate of change.
Take a Deep Dive on Flow Analysis
Rapidly Solve Problems with Automated Root Cause Analysis
The ATSG OPTXTM Platform’s automated root cause analysis (RCA) engine uses multi-perspective analysis to detect problems, identify why they occurred, and reduce false alarms. Once the probable root cause of an issue is identified, the OPTXTM Platform enacts a series of use-case-specific automations to validate that cause, take corrective actions, and retest prior to creating a ticket. This increases the accuracy and efficiency of RCA efforts, while reducing the mean time to repair (MTTR).
When a ticket is generated, the OPTXTM Platform doesn’t just alert you that something is wrong, it also pinpoints the root cause and tells you precisely why something is wrong – with actionable information included in the ticket. Knowing the cause and relevant details up-front allows you to quickly address the issue, without having to spend extra time on manual troubleshooting.
How Automated Root Cause Analysis Helps IT Ops Teams
MULTI-PERSPECTIVE ANALYSIS
Understand the topology-based root cause of failures and performance problems – not simply what had failed – by accounting for normality/abnormality, relationships and network performance.
AUTOMATED VALIDATION
Decrease mean time to resolution (MTTR) and false alarms by validating root cause through a series of domain-specific, automated root cause analysis (RCA) processes. From there, the ATSG OPTX™ Platform can take any number of steps, including automated remediation.
ACTIONABLE INTELLIGENCE
Solve problems faster by leveraging access to actionable information within trouble tickets. These explain why a problem occurred, and often suggests steps for resolution, versus having to determine the cause via manual diagnostic processes.