Grow Your Mortgage and Lending Business with ATSG Managed IT Services and Intelligent Technology Solutions
In the Mortgage industry, staying ahead requires innovation and efficiency. ATSG’s comprehensive managed IT services and intelligent technology solutions are designed to propel your mortgage business forward, while navigating complex regulatory landscapes.
Industry Overview
Mortgage lenders today face numerous challenges, including stringent regulatory compliance, economic volatility, and the need for continuous innovation to gain a competitive advantage. These challenges necessitate secure, scalable, and efficient IT infrastructures to support day to day operations, and deliver customer service excellence.
Mortgage Industry Challenges and ATSG Solutions
Challenge
Secure and Compliant Data Storage
Navigating complex regulations is a major hurdle for mortgage lenders. Non-compliance can lead to hefty penalties and damage to reputation. Organizations operating in this industry gain access to sensitive customer information, such as credit histories and social security numbers. This information needs to be stored and processed in a secure and compliant environment, which can be a real challenge.
Solution
ATSG Managed Cloud Solutions – A Secure Repository for Data
Our Cloud solutions ensure compliance with leading industry standards through a secure, scalable, and cost-effective cloud data center infrastructure. Our state of the art Equinix data centers support ATSG’s Desktop as a Service (DaaS) and Infrastructure as a Service (IaaS) environments. On top of this, we offer a pay as you use pricing model, allowing flexibility to meet varying business needs.
Capabilities and Benefits of ATSG Managed Cloud Solutions
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Learn More About Managed Cloud
Scalable Infrastructure
Adapt quickly to market demands with ATSG’s scalable Cloud resources, enabling you to deploy storage, compute and processing as needed.
Cost Optimization
Reduce operating overheads by eliminating physical IT infrastructure and server management, delivering cost efficiency over the long term.
Robust Business Continuity (BC)
The Cloud solutions of ATSG deliver robust Business Continuity (BC) and Disaster Recovery (DR) capabilities, enhancing operational resilience.
ATSGOne Cloud Manager - A Holistic Approach to Management
The ATSGOne Cloud Manager simplifies Cloud management for mortgage services providers. It offers a central hub for monitoring performance, tracking cloud resource provisioning and utilization, reporting, and strengthening overall security. This empowers IT teams to proactively manage processes and make faster, well informed decisions.
Gartner® Recognition for DaaS
ATSG’s was recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Desktop as a Service (DaaS). We believe this is a testament to our commitment towards delivering best-in-class Cloud solutions, that empower your organization to thrive in today’s dynamic tech landscape.
Challenge
Ensuring Data Security and Privacy
Mortgage lenders handle sensitive customer information, making them prime targets for cyber attacks. This makes robust cybersecurity measures an absolute necessity for companies operating in this sector. However, most mortgage lenders lack in-house expertise and access to the right tools to pull this off.
Solution
ATSG Managed Security Solutions – Privacy and Compliance
Protect your Mortgage business with ATSG’s advanced cybersecurity measures, including proactive cyber threat monitoring, detection, and response. Our ATSGOne Cyber Manager integrates your already deployed cybersecurity elements, ensuring holistic and effective protection from internal vulnerabilities and external threats.
Benefits and Capabilities of ATSG Managed Security Solutions
Advanced Threat Protection
ATSG offers continuous monitoring, detection, and proactive response to cyber threats, so you don’t have to worry about protecting customer data.
Strong Regulatory Compliance
Our secure infrastructure and multi-layered cybersecurity capabilities ensure the highest data security standards, improving your compliance posture.
Breach Containment
ATSG offers industry leading expertise in breach containment, by isolating the infiltrated cyber threat, and preventing lateral movement or data loss.
ATSGOne Cyber Manager
The ATSGOne Cyber Manager eliminates the headaches of fragmented tools, by providing a centralized platform for managing the security of your entire IT infrastructure. This simplifies workflows, improves visibility, and minimizes errors, ensuring smooth and efficient operations.
Challenge
Sub-Optimal Network Performance and Downtime
A reliable, high-performing network is essential for efficient mortgage operations. However, maintaining such a network is resource intensive and challenging. The situation becomes particularly complex when there is performance degradation, but the underlying cause(s) cannot be identified. This in turn adversely impacts organizational reputation and process efficiency.
Solution
ATSG Managed Network Solutions – Efficiency and Resilience Delivered
Optimize your network visibility, performance, security, and compliance with ATSG’s Managed Network Services (MNS). Our network management solutions provide secure, dependable connectivity, which can be tailored to the mortgage industry’s needs. An efficient network ultimately translates into process and organizational efficiency.
Benefits of ATSG Managed Network Solutions
24/7 Proactive Network Monitoring
Our ATSG OPTX™ Network Management Platform delivers real-time network monitoring and problem remediation capabilities, for enhanced resilience.
Enhanced Security
Ensure robust protection against cyber threats, whether they originate from the endpoints, network, or the applications.
Optimized Performance
Ensure seamless operations with minimal network downtime, transforming both customer and employee experiences.
Un-matched Network Visibility and Control with ATSG OPTX™
Our ATSG OPTX™ Network Management Platform empowers you with unmatched network visibility and optimization. This industry-leading solution leverages Artificial Intelligence for IT operations (AIOps), allowing for proactive problem identification and resolution. Furthermore, ATSG OPTX™ delivers comprehensive business impact monitoring (BIM), ensuring you understand the real-world consequences of network issues, and can prioritize their remediation accordingly.
Recognition by Gartner® for MNS
Challenge
Operational Inefficiencies and IT Infrastructure Management
Managing complex IT operations across multiple branch locations, while focusing on core mortgage activities can be challenging. It becomes even more challenging when IT hardware issues and malfunctions start to inhibit overall organizational efficiency, but your in-house IT team is unable to pin-point the root cause of the problem, or address it properly.
Solution
ATSG Managed Operations – Boost Organizational Efficiency
Enhance your operational efficiency with ATSG’s managed operations, including round-the-clock monitoring and 24/7 expert technical support over multiple channels (call, chat, email, etc.). Our Remote Infrastructure Management (RIM) ensures smooth IT operations, and maximum uptime.
Key Benefits of ATSG Managed Operations
Seamless IT Operations
Cost Savings
Focus resources on strategic initiatives, not routine maintenance. Let ATSG’s experienced and certified professionals take care of your IT operations.
Robust Business Continuity
Minimize downtime with expert IT support, delivered right at your doorstep with our onsite dispatch field services, for robust business continuity (BC).
Streamline Mortgage Services with ATSGOne Service Delivery Platform - SDP
With its managed IT services and intelligent technology solutions, ATSG empowers mortgage providers to achieve operational excellence and strong regulatory compliance through a secure, efficient, and scalable IT infrastructure.
Our robust Service Delivery Platform (SDP) offers these capabilities to organizations in the mortgage sector, operating across the globe:
Customer Portal
Gain real-time insights into your IT operations, with customizable reports and dashboards that can be tailored for mortgage services.
Cloud Manager
Effortlessly manage your DaaS and IaaS deployments in the Cloud, along with strong regulatory compliance and robust data security.
ATSG OPTX™ Platform
Leverage the power of AI for proactive network management. ATSG OPTX™ utilizes root cause analysis (RCA) and business impact monitoring (BIM) to optimize your network performance and prevent costly disruptions.
Cyber Manager
Strengthen your cybersecurity posture and simplify regulatory compliance. Manage all your security tools and configurations through a single, unified interface.
Partner with ATSG to leverage our cutting-edge technology solutions, which can be tailored to the specific needs of the mortgage industry. Enhance compliance, security, network performance, and operational efficiency to drive your business forward.
ATSG’s Transformative IT and Technology Solutions for the Lending Industry
The financial services sector is at a pivotal juncture. There is a significant rise in remote work and digital-first strategies, due to the booming e-commerce industry. As a result, lending institutions find themselves at the fore-front of an inevitable change, facing challenges such as Fintech (Financial Technology) innovation, and increasing compliance pressures. Additionally, many banks encounter difficulties in truly grasping their customer needs, shifting behaviors, and risk profile.
To keep pace, lending organizations need to embrace digital transformation, and prioritize a frictionless and personalized customer experience. This is where ATSG steps in as a strategic partner, offering tailored Managed IT Services and Intelligent Technology solutions to proactively address these challenges, and ensure seamless adaptation to the evolving digital landscape.
Here are some common challenges faced by lending institutions, and the transformative solutions that ATSG offers to address them:
Challenge
Data and Customer Experience Management Challenges
Inefficient data management plagues lenders. Siloed information across systems hinders borrower analysis and risk assessment. Furthermore, these inefficiencies impact the ability of lending institutions to provide personalized customer experiences and quick accessibility. When data is fragmented, it becomes difficult to offer tailored financial products and timely support, leading to decreased customer satisfaction and loyalty.
Solution
Unleash Seamless Cloud Transformation with ATSG Managed Cloud
ATSG’s cutting-edge Managed Cloud solutions empower enterprises in the lending sector to unlock their full potential. Whether you are an established bank, or a dynamic Fintech start-up, our simplified IT management ensures a seamless Cloud migration, paving the way for un-paralleled growth, personalization, scalability, and innovation.
Scalable IT Infrastructure
Offload the complexities of managing physical infrastructures with ATSG’s agile and reliable, Cloud powered Infrastructure as a Service (IaaS) solutions. Gain access to scalable computing resources such as virtual servers, storage, and networking.
Enhanced Customer Experiences and Accessibility
With our omni-channel solutions, ATSG offers seamless and secure remote work environments for a mobile workforce. From Unified Communications (UC) solutions to Desktop as a Service (DaaS), ATSG enables seamless interactions between customers, and your lending institution.
This way, you deliver a certain level of personalization to existing and prospective customers during every interaction, nurturing enduring relationships and fostering brand loyalty.
Improved Security Posture
ATSG implements industry-leading security protocols, including encryption, access controls, and intrusion detection systems (IDS), to safeguard your sensitive data in the Cloud.
Streamlined Operations
Automate manual data processing tasks, freeing-up your staff to focus on strategic initiatives. The inherent scalability of our Managed Cloud solutions allows you to easily adjust storage capacity and processing power, based on your fluctuating volume of loan applications.
Effortless Cloud Management with ATSGOne Cloud Manager
In the lending sector, where data management and security are paramount, the ATSGOne Cloud Manager provides the necessary tools to streamline operations, enhance security, and drive innovation.
It offers a user-friendly interface that can be tailored to the unique needs of the lending sector. With this intuitive tool, lenders can efficiently provision, monitor, and manage their entire Cloud environment, from a single interface.
Key Benefits of ATSG Managed Operations H2
ATSG Recognized by Gartner® for DaaS
ATSG stands out for its reliable and efficient Cloud solutions. We believe this has been validated by our recognition as a Challenger in the 2023 Gartner® Magic Quadrant™ for Desktop as a Service (DaaS).
Challenge
Disrupted Loan Processing and Frequent System Outages
Loan application processing can be disrupted by unreliable network performance. Frequent outages and slow loading times can significantly delay loan approvals, frustrate borrowers, and damage your institution’s reputation. In addition, maintaining a secure and robust network infrastructure in-house requires significant resources and expertise.
Solution
Streamline Loan Processing with ATSG Managed Network Solutions
ATSG’s Managed Network solutions ensure a seamless and efficient loan processing experience for your lending institution. Our Managed Network Services (MNS) are designed to deliver the highest levels of network visibility, security, and high-performance connectivity. We take complete control of your network infrastructure, delivering the following benefits:
Cutting Edge SD-WAN Capabilities
By leveraging our highly advanced SD-WAN capabilities, lending institutions can facilitate secure and efficient communication between multiple branch offices, and remote teams. This ensures seamless connectivity and collaboration, while maintaining robust security protocols across the network.
Unlock Data-Driven and Informed Decision Making
The lending sector can leverage ATSG’s immense processing muscle to pursue analytics-driven and informed decision-making. Our purpose-built, intelligent Cloud infrastructure (DaaS & IaaS), and intelligent network monitoring tools deliver comprehensive visibility across endpoints, network, and applications, unlocking the transformative power of data insights.
Improved Performance
ATSG optimizes your network configuration to deliver faster processing times and a smooth user experience for both borrowers and internal staff, regardless of loan application volume.
ATSG OPTX™ Network Management Platform – Un-rivaled Capabilities
The ATSG OPTX™ platform leverages cutting-edge technologies to keep your network running smoothly. With features like AI-powered threat detection, and real-time business impact monitoring (BIM), you can identify and resolve potential issues, before they disrupt loan processing or impact borrowers.
ATSG Recognized as a Leader in Managed Network Services (MNS)
ATSG’s commitment to delivering exceptional network management solutions is reflected in our recognition as a Leader in the 2023 Gartner® Magic Quadrant™ for Managed Network Services (MNS). We believe this acknowledgment validates our relentless dedication to innovation, and exceeding client expectations in network services.
Challenge
Inefficient Manual Processing Delays Lending Operations
Many lending enterprises have to dedicate valuable resources to repetitive tasks, hindering operational efficiency and stifling innovation. Furthermore, disjointed systems and missed opportunities for improvement limit lending organizations from achieving their full potential.
Solution
ATSG Managed Operations Revolutionize Lending Efficiency
ATSG’s Managed Operations empower you to focus on your core business, while we handle the rest. Our advanced tools ensure faster processing times, alleviating the burden on due diligence professionals, and enabling them to focus on strategic tasks and innovation. These solutions ensure that any malfunction in your on-premise IT infrastructure is promptly identified and remediated.
Enterprise Service Desk
This centralized support hub streamlines IT issue resolution, freeing up your internal IT resources from troubleshooting, and allowing them to focus on loan processing tasks instead.
Remote Infrastructure Management - RIM
RIM provides comprehensive oversight and control of your IT infrastructure, automating routine tasks like monitoring and updates. This reduces the manual workload of your lending teams, and allows them to focus on value oriented activities.
Centralized Management
With ATSG Remote Depot Services, you get centralized management and pre-configuration of IT equipment for remote locations. This eliminates the need for manual setup and troubleshooting at each branch, improving efficiency and minimizing downtime, especially during loan processing.
Challenge
Navigating Cybersecurity Threats and Compliance Risks
The lending sector is increasingly targeted by cybercriminals, due to the vast amounts of sensitive personal and financial data they handle. The biggest challenge is protecting this data from sophisticated cyberattacks, which can lead to significant financial losses, regulatory penalties, and damage to a lending institution’s reputation.
Solution
Fortify Your Lending Operations with ATSG Managed Security
Due to the heavily regulated nature of the lending sector, meeting strict IT, compliance, and privacy standards is crucial. ATSG’s state of the art Equinix data centers in the Cloud are carefully designed to ensure compliance with consumer protection regulations.
ATSG ensures seamless adherence to industry-specific regulations, while prioritizing robust risk mitigation strategies. Count on us for expert cybersecurity capabilities, empowering you to stay one step ahead of potential security breaches.
Cyber Risk Assessment & Advisory
Our experienced security specialists leverage advanced tools to analyze your existing cybersecurity posture, and identify potential weaknesses, before attackers can exploit them.
Proactive Threat Detection and Response
Utilizing advanced analytics, AI, and 24/7 global threat monitoring, ATSG proactively identifies, analyzes, isolates, and neutralizes a wide range of cyber threats, including ransomware and malware.
Identity & Access Management - IAM
Define, log and track user access to your organization’s assets with AI-driven behavioral analysis, to detect anomalies, suspicious user behavior, and prevent account-based attacks.
Our capabilities include Single-Sign-On (SSO), Role-Based Access Control (RBAC), and multi-factor authentication (MFA) to fortify access, alongside automated response measures to mitigate risks quickly.
ATSGOne – Our Holistic Service Delivery Platform (SDP)
ATSGOne empowers you to take control of your IT infrastructure with a powerful set of tools, designed for seamless management and insightful decision-making.
The four key components of the SDP are:
Customer Portal
Customizable reports, dashboards, and actionable metrics for customer-facing operations.
Cloud Manager
Manage your entire Cloud environment, including DaaS (Desktops as a Service) and IaaS (Infrastructure as a Service) deployments, effortlessly through the dedicated ATSGOne Cloud Manager.
ATSG OPTX™ Platform
Powered by AI and advanced analytics, the ATSG OPTX™ Network Management Platform proactively monitors your network, identifies potential issues before they escalate, and optimizes your IT infrastructure for peak efficiency.
Cyber Manager
The ATSGOne Cyber Manager simplifies security by providing a single interface to manage all aspects of your cybersecurity posture, including access controls, threat detection, and compliance reporting.
Contact us today, to embark on a journey of rapid digital transformation with ATSG. Our state-of-the-art Managed Cloud, Managed Network, Managed Operations, and Managed Security solutions have the potential to reshape the future of lending, empowering you to thrive in a very competitive market.