Revolutionize Your Pharmacy Outlets with ATSG Managed Services and Technology Solutions
Pharmacy chains acknowledge the need for a strong digital presence to attract and retain customers. Technology is at the heart of this, impacting everything from internal operations to customer interactions.
This is where ATSG comes in, specializing in Managed Cloud, Managed Operations, Managed Network and Managed Security solutions. Our services are tailored to help the pharmacy industry achieve significant growth and success in the digital age.
Read on, as we discuss how ATSG’s Managed IT Services and Intelligent Technology Solutions can help overcome tech obstacles, and unlock the full potential of your pharmacy brand.
Challenge
Fragmented IT Systems and Limited Scalability
Your pharmacy business is thriving and on the verge of remarkable success. However, fragmented IT systems and limited scalability of on-premise IT infrastructure might hold you back.
Managing disparate systems is not only cumbersome and inefficient, but also a breeding ground for errors. And when it comes to scaling these systems to meet your evolving needs, it is challenging, costly and downright frustrating.
Solution
Streamline and Scale with ATSG Managed Cloud Solutions
ATSG’s Managed Cloud services and solutions offer a unified, scalable and secure Cloud infrastructure, which can specifically be tailored for pharmacy companies. Our team of expert solution architects will migrate your operations to our robust Cloud environment, enabling you to:
Effortlessly Scale Resources
Seamlessly handle growth, peak seasons, and evolving business needs, without the endless hassle of managing physical servers. Focus on strong market growth with on-demand processing power, and nearly limitless storage capacity.
Unify and Optimize IT Systems
Say goodbye to fragmented IT systems. Consolidate them into a cohesive, streamlined Cloud infrastructure that boosts efficiency and enhances overall organizational performance.
Reduce IT Overheads
Get rid of the burden associated with managing physical servers and disparate systems. Our exceptional team takes care of all the Cloud infrastructure maintenance, freeing your IT staff to focus on value-generating initiatives.
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Focus on Innovation and Customer Service
As the headaches of IT infrastructure management are out of the way, you can channel your time and resources towards developing innovative pharmacy solutions, improving service quality, and propelling your business to success.
Take Control with ATSGOne Cloud Manager
Our ATSGOne Cloud Manager is the ultimate control center. It lets you effortlessly provision, monitor and manage your entire Cloud environment, from a single interface. Our cutting-edge Cloud orchestration portal provides real-time insights and performance optimization, putting you firmly in the driver’s seat.
ATSG Earns Recognition by Gartner® for DaaS
In the 2023 Gartner® Magic Quadrant™ for Desktop as a Service (DaaS), ATSG got recognized as a Challenger. We believe this accolade underscores our prowess in delivering secure, efficient and scalable Cloud solutions – that meet and exceed expectations.
Challenge
Network Reliability and Performance Issues
Can your pharmacy chain consistently deliver a smooth online experience for your customers? Frequent network outages and slow loading times can lead to frustrated patients, unfilled prescriptions and ultimately, lost revenue. Maintaining a secure and reliable network in-house is complex, and requires significant resources.
Solution
Enhance Connectivity with ATSG Managed Network Services (MNS)
ATSG’s Managed Network solutions ensure a reliable and efficient online environment for your pharmacy chain. We can effectively manage your entire network infrastructure, delivering:
24/7 Network Monitoring
Our dedicated team ensures full-stack network monitoring and detection, proactively identifying and resolving issues. This way, performance related issues can be addressed before they impact customer experiences (CX).
Top-Notch Performance
We provide your pharmacy company with a state-of-the-art platform, and expert management for your network infrastructure. Our solutions enhance productivity by reducing downtime through speedy resolution of issues.
Robust Security
We implement comprehensive measures to safeguard your network from evolving cyber threats, ensuring peace of mind and continuity of operations. Our Managed Network Services (MNS) feature top-tier security standards for strong compliance.
ATSG OPTX™ Network Management Platform
Our ATSG OPTX™ platform delivers unparalleled network visibility, security and optimization capabilities, ensuring optimal performance. We leverage Artificial Intelligence for IT Operations (AIOps), Business Impact Monitoring (BIM) and Root Cause Analysis (RCA) to deliver seamless network management.
Gartner® Recognizes ATSG for Managed Network Services
Gartner®, the world’s leading IT research and advisory firm, recognized ATSG as a Leader in the 2023 Magic Quadrant™ for Managed Network Services (MNS). We believe this recognition underscores our proven ability to deliver exceptional network monitoring, management and security capabilities.
Challenge
Managing Complex IT Systems Overwhelms Your IT Team
Managing complex and disjointed IT systems, while dealing with the daily grind of IT maintenance tasks, can over burden your pharmacy chain’s IT team. This leaves little room for innovation and strategic initiatives, that could propel your business forward.
Solution
Streamline IT Workloads and Take Control with ATSG Managed Operations
ATSG’s Managed Operations free your pharmacy’s IT team from the burden of everyday IT maintenance, allowing them to focus on high-value projects that drive growth. We handle the day-to-day management of your pharmacy’s IT infrastructure.
Enterprise Service Desk
Our 24/7 global support team is here to quickly solve any IT related problems your staff encounters, ensuring exceptional service. Plus, our proactive approach to incident management helps identify and address security risks, before they escalate.
Proactive System Monitoring
We constantly monitor your IT infrastructure for potential problems that could disrupt your pharmacy’s operations, and negatively impact your reputation. We offer rapid and efficient solutions to ensure your IT infrastructure functions at peak efficiency.
Onsite Dispatch Field Services
Our team of experts provides hands-on technical support, directly at your locations, guaranteeing swift resolution to even the most complex IT issues. We understand the importance of seamless operations across your entire pharmacy network. That is why we offer rapid and efficient solutions, to ensure your IT infrastructure functions smoothly.
Challenge
Outdated Cybersecurity - A Recipe for Disaster
Today’s cyber threats are growing more sophisticated, bypassing traditional security measures. Dis-jointed security tools create blind spots, hindering visibility and slowing down threat response times. This can lead to data breaches, and put a significant strain on already limited IT resources, making it difficult to effectively manage security across the entire pharmacy network.
Solution
Strengthen Compliance and Security with ATSG Managed Security Solutions
ATSG’s Managed Security solutions offer a comprehensive and proactive approach, specifically designed for the pharmacy sector. With ATSG as your trusted partner, your pharmacy brand gains a powerful shield against cyber threats.
Managed Threat Detection & Response (MDR)
We leverage AI to analyze network activity and identify suspicious behavior in real-time. Augmented further with constant threat intelligence updates, our qualified and experienced team can neutralize cyber threats, before they compromise patient data, or disrupt your pharmacy operations.
Rapid Breach Containment
ATSG’s Breach Containment acts fast. We isolate the threat to stop further damage, then work tirelessly to contain the breach, and restore your systems. This way, we minimize downtime for your pharmacy’s critical operations.
Advisory & Assessment Services
Our seasoned professionals will meticulously evaluate your existing IT infrastructure, highlighting any vulnerabilities and compliance gaps. With ATSG, you gain a trusted advisor to streamline compliance, enhance data protection, and ensure robust security of sensitive patient information.
Take Control with ATSGOne Cyber Manager
Managing a complex web of security tools can be a challenge for any pharmacy brand. That is why we offer the ATSGOne Cyber Manager, a powerful component of our ATSGOne Service Delivery Platform (SDP). This intuitive, AI powered platform delivers a unified view of your pharmacy’s entire cybersecurity posture.
The ATSGOne Cyber Manager integrates all cybersecurity elements, allowing you to monitor and manage security through a unified interface. This centralized approach ensures all aspects of your cyber defenses are working together seamlessly, providing a robust shield against evolving cyber threats.
The ATSGOne Service Delivery Platform (SDP) - Steering Your Pharmacy Chain to Success
ATSG understands the unique IT needs of pharmacy chains. That is why we offer a comprehensive suite of Managed IT Services and Intelligent Technology solutions, delivered through our state-of-the-art ATSGOne Service Delivery Platform (SDP).
The four major components of ATSGOne SDP include:
Customer Portal
Tailored reports, interactive dashboards, real-time status of tickets, and comprehensive metrics for customer-facing activities and processes.
Cloud Manager
A dedicated cloud orchestration portal for streamlined management of your DaaS and IaaS environments, with industry-leading analytics and insights.
ATSG OPTX™ Platform
Harnessing Artificial Intelligence (AI), Root Cause Analysis (RCA) and Business Impact Monitoring (BIM) to optimize network visibility, performance, security and compliance.
Cyber Manager
Facilitating the security and seamless management of your IT infrastructure, endpoint security, data, applications, and user configurations.
By partnering with ATSG, and leveraging the ATSGOne Service Delivery Platform (SDP), your pharmacy chain gains a comprehensive suite of fully managed IT services, including Managed Cloud, Managed Operations, Managed Security and Managed Network solutions. This integrated approach ensures your pharmacy’s IT infrastructure is secure, reliable and optimized to support your evolving and expanding business operations.